Getting started
Is my iPhone compatible?
iPhone XS, XR and newer support eSIM. Your iPhone must be **carrier-unlocked**. Models sold in mainland China, Hong Kong and Macao may not support eSIM. To check, go to Settings → General → About and look for "Digital SIM" or "Available SIM". Compatibility and menu names can vary by carrier and iOS version.
Still stuck? Contact support. If you’ve bought an eSIM, raising a ticket from the app lets us see your order straight away.